Privacy Policy
Your privacy matters to us. Here's how we collect, use, and protect your personal information in accordance with Australian privacy laws.
Last Updated: January 15, 2025 | Effective Date: January 15, 2025
1. Information We Collect
We collect information you provide directly to us when you use our financial education services, register for programs, or contact us for support. This helps us deliver personalized learning experiences and maintain our educational platform.
Personal Details: Name, email address, phone number, and postal address when you register for our programs or contact us
Educational Information: Course preferences, learning progress, assessment results, and program completion status
Payment Information: Billing details and payment history for enrolled programs (payment processing handled by secure third parties)
Communication Records: Support requests, feedback, and correspondence with our educational team
Technical Data: IP address, browser type, device information, and website usage patterns for platform improvement
2. How We Use Your Information
Your information helps us provide quality financial education and support your learning journey. We use your data responsibly and only for legitimate educational purposes.
Primary Uses
We use your information to deliver educational content, track your progress, provide support, process enrollments, and send important updates about your programs. We also analyze usage patterns to improve our educational offerings.
We may send you educational resources, program updates, and relevant financial education content. You can opt out of marketing communications at any time while still receiving essential program-related messages.
3. Information Sharing and Disclosure
We don't sell your personal information to third parties. We only share information when necessary to provide our educational services or comply with legal requirements.
| Who We Share With | What Information | Purpose |
|---|---|---|
| Payment Processors | Billing information | Process program fees securely |
| Email Service Providers | Contact details | Send course updates and educational content |
| Analytics Services | Anonymized usage data | Improve platform performance |
| Legal Authorities | Required information only | Comply with legal obligations |
4. Your Privacy Rights
Under Australian privacy laws, including the Privacy Act 1988, you have important rights regarding your personal information. Here's what you can do:
Access Your Data
Request a copy of the personal information we hold about you, including how we've used it and who we've shared it with.
Correct Information
Ask us to update or correct any inaccurate or incomplete information in our records.
Delete Your Data
Request deletion of your personal information, subject to legal and educational record requirements.
Restrict Processing
Limit how we use your information while maintaining your access to educational services.
Data Portability
Receive your personal data in a structured format or have it transferred to another provider.
Withdraw Consent
Stop certain data processing activities, though this may affect your ability to use some services.
5. Data Security and Protection
We take data security seriously and use multiple layers of protection to safeguard your personal information. Our security measures include:
Encryption: All data transmission uses SSL/TLS encryption, and sensitive data is encrypted at rest
Access Controls: Limited staff access based on job requirements, with regular access reviews
Regular Monitoring: Continuous monitoring for security threats and unauthorized access attempts
Secure Infrastructure: Hosted on reputable platforms with robust physical and network security
Staff Training: Regular privacy and security training for all team members handling personal data
If we experience a data breach that may affect your personal information, we'll notify you and relevant authorities as required by Australian law, typically within 72 hours of becoming aware of the incident.
6. Data Retention and Deletion
We keep your information only as long as necessary to provide educational services and meet legal obligations. Our retention periods vary based on the type of information:
Retention Schedule
Educational Records: 7 years after program completion for certification verification
Financial Records: 7 years as required by Australian tax and business laws
Marketing Data: Until you unsubscribe or request deletion
Technical Logs: 12 months for security and performance analysis
When retention periods expire, we securely delete your information unless required to keep it longer by law. You can request earlier deletion in most cases, though some records may need to be retained for legal compliance.
7. International Data Transfers
Your personal information is primarily stored and processed in Australia. If we need to transfer data overseas for service provision, we ensure appropriate safeguards are in place:
Transfers only to countries with adequate privacy protection or under approved transfer mechanisms
Contractual agreements requiring overseas recipients to protect your information according to Australian standards
Regular reviews of overseas service providers' privacy and security practices
8. Cookies and Website Analytics
Our website uses cookies and similar technologies to improve your experience and help us understand how our educational platform is used. We use both essential cookies required for functionality and analytics cookies to improve our services.
You can control cookie preferences through your browser settings. Disabling certain cookies may affect some website features, but won't prevent access to our main educational content.
9. Privacy Policy Updates
We review and update this privacy policy regularly to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email or prominent notices on our website.
Minor updates for clarity or legal compliance may be made without individual notification. We recommend checking this page periodically to stay informed about how we protect your privacy.
Questions About Your Privacy?
If you have questions about this privacy policy, want to exercise your privacy rights, or need to report a concern, we're here to help.
Email: support@lavenorixiala.com
Phone: +61412404136
Mail: 105 Carrington St, Adelaide SA 5000, Australia
We'll respond to privacy requests within 30 days as required by Australian privacy law.